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Health & Safety Protocol

 

 

 

 

SAFE ENVIRONMENT
SAFE ENVIRONMENT

We convert our Resort into an authentic oasis of security, caring about every detail so you just have to dedicate yourself to enjoy your active holidays:

  • Faithful compliance of the WHO recommendations, local laws and guidelines of our main partners Apollo & DER Touristik.
  • Safe access with sanitary controls to suppliers and employees.
  • 24/7 medical service: private & public hospitals with ambulance available, international Resort Doctor and security/isolation rooms enabled in the hotel itself.
  • Control of all goods and products that arrive at hotels, favoring local and sustainable provenance.
  • Food of our own ECO Garden, local and sustainable, with the unique focus of our Healthy Food philosophy.
  • Specialized personnel, trained (Certified by Quiron Prevencion) and equipped with hygiene and protection measures.
  • Certificates: Travelife and SICTED matching our sustainability policy.
STANDARDS OF HYGIENE
STANDARDS OF HYGIENE

We reinforce and demonstrate our preparation in terms of cleaning, hygiene and disinfection, keeping all the spaces of the hotel free of worry.

  • Advice from virology experts to adapt our protocols to the new situation, increasing the frequency of disinfection of all spaces (before and multiple times a day) and establishing an always-on cleaning process.
  • New cleaning measures and protocols with certified and sustainable products and natural-based systems that ensure maximum efficiency without harming the environment.
  • Most frequent disinfection of common areas.
  • We reinvent the buffet for the safety of our customers: single touch in the stalls, deep hygiene between meals, etc.
  • The best cleaning equipment from certified suppliers and the best equipment for employees and customers.
  • Clean and sanitized room for each new guest, with a specific protocol for cleaning textiles in laundry facilities and access to the room only when the client is gone. The room assigned for your stay will have been empty a minimum of 24 hours.
  • Masks available for all our clients and employees.
  • Expanding areas with hand sanitizer dispenser.
SMART DISTANCING
SMART DISTANCING

With almost 1 million square meters, Playitas Resort offers the possibility of enjoying your holidays in a quiet, sporty, outdoor and healthy environment. We improve the use of open and outdoor spaces, including it as a security measure, but also as a true luxury that we will enjoy this vacation.

  • The capacity in all our facilities, both indoors and outdoors, sports activities and leisure activities will be limited.
  • Reservations for sports facilities / activities or our restaurants will be made by phone. 24 hours Reception telephone service to meet your request.
  • The natural spaces will continue to be our allies, with outdoor activities such as tennis, running, yoga, water sports (surfing, SUP, diving, etc.), cycling, mountain bike, nordic walking, countless fitness classes (Pilates, Zumba , Functional, HIT, Core, Stretch & Relax and many more).
  • The number of machines available in the gym will be reduced in order to maintain the established safety distances.
  • Marked circulation to avoid queues.
  • We will reduce the tables in the a la carte restaurants (reservation required) and Buffet. If necessary, shifts will be established. We will increase the spaces in our buffets taking advantage of the outdoor areas and creating new gastronomic experiences outdoors.
  • More space between the sun beds to relax safely.
  • Recommended use of stairs instead of elevators.
SMART INNOVATION
SMART INNOVATION

We promote innovation at the service of information and communication, to be as close as ever without contact.

  • Safer and more recommended digital pre-check-in, but also more agile and comfortable. Avoiding time at the reception and contact with employees.
  • We reinforce our philosophy without paper: the use of paper decreases in restaurants and rooms, with information available in digital media: App, web app, totems, QR code.
  • We reinforce our web, app and web app to access all our services in one click.

Team Playitas is waiting for you

 

 

 

 

When is the hotel going to reopen?

Playitas Resort will reopen on October 4th 2020.

When is the golf course going to reopen?

Driving range, putting and chipping green are open to members. 18 holes golf course will be open same day as the Resort. 

When will other facilities like the olympic pool or the badminton courts be open?

All other premises will reopen when resort reopens on October 4th 2020.

Which sports program will be offered?

Our sports program will include the main Playitas elements. Our day starts at 08:00 with the sun salutation, from 09:00 the equipment-based classes (Spin, Wod, Jumping Fitness) will start, followed by four MC-1 classes, which are a mixture of the program and the main focus: cardio, strength, toning, mind and body. The safety precautions are strictly adapted to the requirements of the program and guaranteed. Our sports program will be published one week in advance on our website and on Facebook.

Gym, indoor handball hall, golf, fitness areas and equipment – how is it cleaned and how often?

We are reinforcing the cleaning and disinfection work of every one of the hotel spaces, such as bedrooms, communal areas, meeting and event spaces as well as staff work areas, transport vehicles and the objects of common use. All sports equipment will be disinfected after use.

In which areas is the use of a mask mandatory?

  • In public areas and in open air spaces, where it is not possible to guarantee the maintenance of an interpersonal safety distance of at least 1.5 meters.
  • In any closed space for public use or open to the public regardless of maintaining a safety distance of at least 1.5 meters.
  • In means of air and maritime transport, in all public transport (taxi, tram, bus).
  • By private car with up to nine seats if the occupants do not live together.
  • In the closed spaces of the hotel and restaurant establishments and services, including bars and cafeterias, except at the time of food or drink intake.
  • When accessing a health center.
  • It is not mandatory on beaches and swimming pools when bathing or if you are in a place where you are sunbathing and with interpersonal distance.

More information can be found here.

What is the check-in procedure? 

We are working to offer our customer a safer and more recommended digital pre-check-in, but also more agile and comfortable.  Avoiding time at the reception and contact with employees.

How is sports booking going to be handled?

The capacity in sports booking will be limited and controlled by marked circulation to avoid queues. Reservations for sports facilities / activities will be made by phone. 24 hours reception telephone service is available to meet your request.

Which medical services are available?

There is a 24/7 medical service available: private & public hospitals with ambulance, international Resort Doctor and security/isolation rooms enabled in the hotel itself.

Where get tested on COVID-19?

For a PCR test you need to request a report from the doctor (doctor at the Resort), and then go to the Clinica Parque in Puerto del Rosario to do the test. Results should be there in 24-48 hours.
The IgM/IgG test (antibody test) can be done by the doctor at the Resort, and you can have the results in 10 minutes.

What are the new routines and rules regarding cleaning and disinfection?

We are reinforcing the cleaning and disinfection work of every one of the hotel spaces, such as bedrooms, communal areas, meeting and event spaces as well as staff work areas, transport vehicles and the objects of common use. 
The pool capacity will be reduced in order to maintain the established safety distances and the space between the sun beds will be augmented to relax safely.

Which safety measures are in place when it comes to serving food?

We will reduce the tables in the a la carte restaurants (reservation required) and Buffet – if necessary, shifts will be established. We will increase the spaces at our buffets taking advantage of the outdoor areas and creating new gastronomic experiences outdoors. In addition to this, circulation marks will be created.

What are the rules regarding distance to other clients?

Different measures have been established. The number of machines available in the gym will be reduced as well as its capacity in order to maintain the established safety distances. Sports activities and facilities, both indoors and outdoors, will have a capacity limit.

How is the hotel staff trained and equipped?

There is an organized  safety access with sanitary controls for suppliers and employees. All employees will be trained (Certified by Quirón Prevension) and equipped with hygiene and protection measures.