We convert our Resort into an authentic oasis of security, caring about every detail so you just have to dedicate yourself to enjoy your active holidays:

• Faithful compliance of the WHO recommendations, local laws and guidelines of our main partners Apollo & DER Touristik.
• Safe access with sanitary controls to suppliers and employees.
• 24/7 medical service: private & public hospitals with ambulance available, international Resort Doctor and security/isolation rooms enabled in the hotel itself.
• Control of all goods and products that arrive at hotels, favoring local and sustainable provenance.
• Food of our own ECO Garden, local and sustainable, with the unique focus of our Healthy Food philosophy.
• Specialized personnel, trained (Certified by Quiron Prevencion) and equipped with hygiene and protection measures.
• Certificates: Travelife and SICTED matching our sustainability policy.

We reinforce and demonstrate our preparation in terms of cleaning, hygiene and disinfection, keeping all the spaces of the hotel free of worry.

• Advice from virology experts to adapt our protocols to the new situation, increasing the frequency of disinfection of all spaces (before and multiple times a day) and establishing an always-on cleaning process.
• New cleaning measures and protocols with certified and sustainable products and natural-based systems that ensure maximum efficiency without harming the environment.
• Most frequent disinfection of common areas.
• We reinvent the buffet for the safety of our customers: single touch in the stalls, deep hygiene between meals, etc.
• The best cleaning equipment from certified suppliers and the best equipment for employees and customers.
• Clean and sanitized room for each new guest, with a specific protocol for cleaning textiles in laundry facilities and access to the room only when the client is gone. The room assigned for your stay will have been empty a minimum of 24 hours.
• Masks available for all our clients and employees.
• Expanding areas with hand sanitizer dispenser.

With almost 1 million square meters, Playitas Resort offers the possibility of enjoying your holidays in a quiet, sporty, outdoor and healthy environment. We improve the use of open and outdoor spaces, including it as a security measure, but also as a true luxury that we will enjoy this vacation.

• The capacity in all our facilities, both indoors and outdoors, sports activities and leisure activities will be limited.
• Reservations for sports facilities / activities or our restaurants will be made by phone. 24 hours Reception telephone service to meet your request.
• The natural spaces will continue to be our allies, with outdoor activities such as tennis, running, yoga, water sports (surfing, SUP, diving, etc.), cycling, mountain bike, nordic walking, countless fitness classes (Pilates, Zumba , Functional, HIT, Core, Stretch & Relax and many more).
• The number of machines available in the gym will be reduced in order to maintain the established safety distances.
• Marked circulation to avoid queues.
• We will reduce the tables in the a la carte restaurants (reservation required) and Buffet. If necessary, shifts will be established. We will increase the spaces in our buffets taking advantage of the outdoor areas and creating new gastronomic experiences outdoors.
• More space between the sun beds to relax safely.
• Recommended use of stairs instead of elevators.

We promote innovation at the service of information and communication, to be as close as ever without contact.

• Safer and more recommended digital pre-check-in, but also more agile and comfortable. Avoiding time at the reception and contact with employees.
• We reinforce our philosophy without paper: the use of paper decreases in restaurants and rooms, with information available in digital media: App, web app, totems, QR code.
• We reinforce our web, app and web app to access all our services in one click.